Data Privacy, Security & Onboarding
Is our donor list and contact data completely private and safe?
100% yes. Your data belongs exclusively to your organization. Portalwale never sells, shares, or accesses your donor contacts or financial ledgers. Only authorized administrators created by your organization have access to your database.
How quickly can our NGO portal be launched?
Your portal can be provisioned and activated within 24 to 48 hours once you provide your basic trust registration details, logo, and gateway keys. Our onboarding support team helps you through every step.
Member ID Cards & Volunteer Certificates
How do the digital Member and Volunteer ID cards work?
You can add your Trustees, Life Members, and Volunteers with their photograph, designation, blood group, and emergency contact. The system generates an official printable identity card containing a verifiable QR code. When scanned using any smartphone camera, it opens a secure page on your website confirming their active official membership.
Official Contribution Receipts & Annual Reporting
How does automated contribution receipt generation work?
Whenever a contribution or payment is completed, the system captures their name, identification details, address, and email. It automatically generates a tamper-proof PDF receipt with a unique serial number, digital seal, and QR code, and delivers it instantly via email and WhatsApp.
How does the annual record export work for institutional accounting?
Your portal includes an export engine that compiles complete annual transaction registers and donor/member contributions into CSV and Excel formats formatted for accounting, CA audits, and statutory reporting.
Can we issue official receipts for offline cash and cheque contributions?
Yes! Your admin console has a dedicated offline entry form. You can enter cash, cheque, or direct NEFT/RTGS bank transfer contributions, and the system will generate official digital receipts with matching serial numbering.
Official Website & Custom Domain
Can we use our own custom domain like www.mytrust.org?
Yes! You can connect any custom domain that you own (e.g. www.yourtrust.org, www.foundation.org.in, www.trust.in). Our technical team will assist you with DNS configuration, and automated free SSL security certificates (https://) are included.
Do we need technical coding skills to manage or update our website?
Zero coding skills required. Your website comes with an easy-to-use admin panel designed for non-technical trustees and staff. You can update banners, publish new campaigns, post photos of your events, and view donation lists with simple clicks.
Payment Gateway & Direct Bank Settlement
Where do client transaction funds go? Does Portalwale take any platform commission?
100% of transaction settlements go directly from your configured payment gateway into your organization's own merchant bank account. Portalwale is a B2B SaaS software provider, never an intermediary, escrow, or payment aggregator. We charge 0% platform commission on transactions.
Which payment modes can donors and members use on our website?
Visitors and members can pay using all popular Indian payment options supported by your own payment gateway (Razorpay, Cashfree, PhonePe): UPI Apps (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), NetBanking (50+ banks), and Digital Wallets.
What if our organization only has a direct bank UPI QR code and no payment gateway?
That works completely fine! You can upload your official organization UPI QR code image and display your bank account number, IFSC code, and UPI ID directly on your portal. Donors or members can scan and pay, and you can issue their official contribution receipt directly from the admin panel.
